Terms & Conditions

These Terms and Conditions govern your use of Willow. By creating an account, completing onboarding, or using any part of Willow, you agree to these terms. Please read them gently but carefully.

1. What Willow is

Willow is a wellness companion for daily mood check-ins, short reflections, grounding practices, gentle reminders, and personal progress insights. Willow offers Willow Free and an optional paid membership called Willow+, which includes the expanded guided practices and the full Find Your Grounding report while membership is active. The public Find Your Grounding quiz remains available without a membership, with an optional standalone report purchase.

2. Acceptance of terms

By accessing Willow at willowdaily.com or any subdomain, you confirm you are at least 13 years old, have the legal capacity to agree, and will use Willow only in ways that comply with these terms and applicable law.

3. User accounts

• You are responsible for maintaining the confidentiality of your account and for activity that happens under it.
• You agree to provide accurate information and keep it updated.
• We may suspend or delete accounts that violate these terms, that appear to be fraudulent, or that pose a security risk.
• Your check-ins, reflections, and practice logs are private to your account and are not shared publicly by Willow.

4. Willow+, reports, payments, and Stripe

Willow+ is a recurring membership that includes the expanded guided practices and Find Your Grounding report while your membership is active. New Willow+ memberships are $5.99 per month or $49 per year, according to the billing cadence selected at checkout. Existing members may have a different amount or cadence; the current terms appear in Willow’s membership settings and Stripe. Payments are processed by Stripe. When you start checkout, we create a Stripe Checkout session and redirect you to Stripe to complete payment.

Find Your Grounding is also available as a standalone report for US $12.99, paid once. It does not renew automatically and does not require a Willow account. Active Willow+ members receive the full report at no additional charge after Willow verifies membership through the signed-in account. For a standalone purchase, the full report appears on the return page after Stripe confirms payment.

• Billing: A new monthly Willow+ membership is $5.99, billed monthly. A new annual membership is $49, billed yearly. The amount and cadence are shown before checkout; applicable taxes may also apply. The report is a $12.99 one-time charge.
• Renewal and cancellation: Monthly memberships renew monthly, and annual memberships renew yearly, until canceled. The standalone report does not renew. You can manage or cancel Willow+ through the Stripe customer portal inside Willow while signed in. After cancellation, Willow+ access continues through the end of the current paid period, then the membership will not renew.
• Refunds: Unless required by law or stated at checkout, payments are non-refundable, but we may provide refunds or credits at our discretion. If you believe there was an error, contact us promptly.
• Payment failures: If a membership payment fails, Stripe may retry. Willow+ access may be paused until payment succeeds.
• Price changes: If we change Willow+ pricing, we will give affected members reasonable advance notice and a chance to cancel before the new price applies.
• Stripe terms: Your payment is also subject to Stripe's terms. We do not store your full card number; Stripe does.

5. Acceptable use

To keep Willow safe and calm for everyone, you agree not to:

• Use Willow for unlawful, harmful, harassing, or abusive purposes.
• Attempt to access other users' accounts, data, or to scrape, copy, or reverse engineer Willow.
• Upload content that is illegal, hateful, or infringes others' rights.
• Interfere with or disrupt Willow's operation, security, or performance.
• Use Willow as a crisis or emergency service, see section 8.

6. Content and intellectual property

Willow's grounding practices, wording, visual design, logo, and other original content belong to Willow or its licensors and are protected by copyright and other laws. You are granted a personal, non-transferable, non-exclusive license to use Willow for your own wellness support.

You retain ownership of the reflections and personal notes you write. By using Willow, you give us permission to store and display that content back to you as part of your private progress view, and to process it to provide suggestions, only within Willow.

7. Feedback

If you share ideas or feedback about Willow, you agree we may use it to improve Willow without obligation or compensation, while keeping your personal data private under our Privacy Policy.

8. Wellness disclaimer — not medical advice

9. Disclaimers and limitation of liability

Willow is provided on an as is and as available basis. We do not guarantee Willow will be error-free, uninterrupted, or meet your specific needs. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness, and non-infringement.

To the extent permitted by law, Willow and its founders, employees, and partners will not be liable for indirect, incidental, consequential, special, or punitive damages, or for loss of data, profits, or goodwill, arising from your use of Willow. Our total liability for any claim related to Willow will not exceed the amount you paid for Willow+ in the 12 months before the claim, or US $50 if you did not purchase Willow+.

10. Termination

You may stop using Willow and delete your account at any time. We may suspend or terminate your access if you violate these terms, if we need to protect Willow's security, or if we discontinue Willow. Sections that by nature should survive termination, such as intellectual property, disclaimers, and limitation of liability, will survive.

11. Governing law

These terms are governed by the laws of the jurisdiction where Willow is operated from, without regard to conflict of law rules. Any disputes will be handled in the courts of that jurisdiction, unless consumer law in your home country requires otherwise. We will update this section with a specific state or country after legal review.

12. Changes to Willow and these terms

We may update Willow, its practices, or these terms as Willow grows. If we make material changes, we will update the Last updated date and provide reasonable notice in Willow or via email. Your continued use after changes means you accept the updated terms.

13. Contact

Questions about these terms, refunds, or cancellations:
support@soaringspiritscreations.net
You can also manage your subscription at any time through the Stripe customer portal inside Willow settings when signed in.

By continuing to use Willow, you acknowledge you have read, understood, and agree to these Terms and Conditions and to Willow's Privacy Policy.