Privacy Policy

Willow is designed to be a gentle, private space for daily grounding. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We keep it simple and human, because trust grows slowly, like roots.

1. Information we collect

When you use Willow, we may collect:

• Account information: email address, name if you provide it during sign-in, and authentication tokens that let you stay signed in.
• Wellness content you create: mood check-ins, optional written reflections, grounding practices you complete, reminder preferences, and timestamps like checked_in_at and completed_at.
• Subscription information: whether you have Willow+ and your current subscription end date are stored in our Subscriber records. Stripe maintains the actual billed amount, billing cadence, and payment card details. We do not store full payment card numbers.
• Grounding report quiz: if you submit an email on the public quiz, we save it as a lead/contact for the report flow. Quiz answers are used to prepare your report in your browser and are not saved in Willow’s server database or CRM.
• Usage information: basic technical details such as device type, browser, and approximate region, to keep Willow stable and secure.

2. How we use your information

We use your information to:

• Provide your daily check-in, suggested grounding practice, personal progress view, and gentle reminders.
• Keep your history private to your account and carry it across devices when you sign in.
• Process and manage Willow+ subscriptions and provide access to expanded practices and the full Find Your Grounding report while membership is active.
• Improve Willow, fix issues, and understand which parts of the app feel most supportive in aggregate.
• Communicate with you about your account, subscription status, or important changes to Willow.
• Use the email submitted on the public grounding quiz as a lead/contact for the report flow. Completing the quiz does not enroll you in promotional email.

We do not sell your personal information. We do not use your reflections or moods to show you ads. Quiz answers are used to shape the report in your browser and are not sent to Willow’s server database or CRM.

3. How your data is stored

Willow stores check-ins, practice logs, and reminder settings in a secure database tied to your user account. Local copies of onboarding status, reminder preferences, and dismissed nudges may be kept in your browser storage (localStorage and sessionStorage) to make the app feel quick and gentle, even offline. When you sign in, those preferences sync to your account where possible.

For the public grounding report, quiz answers are kept in temporary browser storage with a four-hour expiration so they can be restored after Stripe Checkout. Willow does not save those answers or the personalized report to its server database or CRM. The browser copy is removed after report creation, when an open page reaches the expiration, or the next time Willow checks an expired copy. The email you submit is saved as a lead/contact for the report flow; the quiz does not subscribe you to promotional email.

4. Third-party services

Willow relies on a small number of trusted providers to run:

• Stripe: processes new Willow+ subscriptions at $5.99 per month or $49 per year, according to the selected cadence, and the optional $12.99 USD one-time Find Your Grounding report. Membership renews automatically on the selected cadence until canceled; the standalone report does not renew. Willow+ includes the full report while membership is active. Existing members may have different billing terms, which are shown in their membership settings and Stripe. Stripe Checkout handles your card details under Stripe's own privacy policy. For a standalone report, Willow checks the Checkout Session with Stripe before showing the report. We do not store full card numbers.
• Authentication and database hosting: account authentication, secure data storage, and file storage are provided by our backend platform provider. Access is restricted and encrypted in transit.
• Email and notifications: if enabled, browser notifications are delivered locally by your device. We do not send marketing emails without your consent.

We choose vendors who maintain strong security practices and we share only what is needed for them to perform their service.

5. Cookies and similar technologies

Willow uses essential cookies and local storage to keep you signed in, remember that you completed onboarding, and preserve your reminder times. We do not use advertising cookies or cross-site tracking cookies. Your browser notification preference is stored so we do not ask repeatedly.

6. Data retention

We keep your check-ins and practice logs for as long as your account exists, so your progress view can show meaningful patterns over time. You can delete your account at any time by contacting us. When you delete your account, we delete or anonymize your personal wellness data within a reasonable period, except where we must retain certain records for legal, tax, or subscription accounting purposes, such as Stripe-required billing records.

7. Your rights and choices

Depending on where you live, you may have rights to:

• Access a copy of the personal information we hold about you.
• Correct inaccurate information.
• Delete your check-ins, reflections, or entire account.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Export your data in a portable format.

To exercise these rights, email us at the address below. We will respond within a reasonable time frame. Reminder settings and local storage can be cleared directly in your browser.

8. Children's privacy

Willow is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will take steps to delete it.

9. Security

We use reasonable administrative, technical, and organizational measures to protect your information, including encryption in transit and authentication checks before serving private data. No system is perfectly secure, but we work to keep Willow as safe as a quiet room.

10. International transfers

Willow may be hosted in countries other than your own. By using Willow, you understand your information may be processed in a different country that may have different data protection laws.

11. Changes to this policy

If we change this Privacy Policy, we will update the Last updated date and, for material changes, provide notice in Willow or via your account email. Your continued use after changes means you accept the updated policy.

12. Contact

Questions about privacy, data deletion, or this policy? Reach us at:
privacy@soaringspiritscreations.net
Or through the contact information listed at soaringspiritscreations.net

Willow is a wellness companion, not a medical service. Your emotional data is personal, and we treat it with care.